Apple temporarily suspends over-the-phone iCloud password changes

“Apple on Tuesday ordered its support staff to immediately stop processing AppleID password changes requested over the phone, following the identity hacking of Wired reporter Mat Honan over the weekend, according to Apple employees,” Nathan Olivarez-Giles and Mat Honan report for Wired.
“An Apple worker with knowledge of the situation, speaking on condition of anonymity, told Wired that the over-the-phone password freeze would last at least 24 hours,” Olivarez-Giles and Honan report. “The employee speculated that the freeze was put in place to give Apple more time to determine what security policies needed to be changed, if any.”

Olivarez-Giles and Honan report, “The change follows similar security tightening at Amazon, which on Tuesday closed a hole in its customer service systems that gave people the ability to gain control of a customer’s Amazon account as long as the hacker knew the name, e-mail address and mailing address of the victim.”


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