Apple responds to iCloud hack: Our internal policies were not followed completely

“After former Gizmodo reporter Mat Honan’s entire digital presence was hacked via a loophole in AppleCare, Apple now says it is looking into how users can reset their account passwords to ensure that their data is protected,” Dara Kerr reports for CNET.
“It all began when Honan took to his Tumblr blog on Friday, detailing the events that led to his online life being sabotaged — with his Google and Twitter accounts being deleted and his MacBook, iPad, and iPhone being wiped clean,” Kerr reports. “He blamed an AppleCare technician for allowing his accounts to be hacked, as well as the tech blog’s official feed.”

Kerr reports, “After deliberating over the ways it could have happened on his blog, Honan heard back from Apple. ‘Apple takes customer privacy seriously and requires multiple forms of verification before resetting an Apple ID password,’ Apple spokesperson Natalie Kerris told Wired, where Honan now works. ‘In this particular case, the customer’s data was compromised by a person who had acquired personal information about the customer. In addition, we found that our own internal policies were not followed completely. We are reviewing all of our processes for resetting account passwords to ensure our customers’ data is protected.’”

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